Terms and Conditions
Welcome to SuperJoe!
These terms and conditions outline the rules and regulations for the use of SuperJoe's Website, located at
https://superjoe.howincloud.com/landing/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use SuperJoe if
you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and
all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to
the Companyâs terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our
Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer,
acceptance and consideration of payment necessary to undertake the process of our assistance to the Client
in the most appropriate manner for the express purpose of meeting the Clientâs needs in respect of
provision of the Companyâs stated services, in accordance with and subject to, prevailing law of
Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or
he/she or they, are taken as interchangeable and therefore as referring to same.
SuperJoe enables transactions on its Platform between participating stores/merchants and buyers, dealing
in prepared food and beverages, The buyers can choose and place orders from a variety of products listed and
offered for sale by various merchants.
SuperJoe enables delivery Orders or completion of Tasks at select localities of India by connecting pick-up
and delivery guys who will be responsible for providing the pick-up and delivery services and completing
Tasks initiated by the customers.
Use of Platform and Services
All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone with
respect to products being offered by the Merchants. The commercial/contractual terms include without
limitation price, applicable taxes, delivery charges, payment terms, date, period and mode of delivery. The
price of the product offered by the Merchants are determined by the Merchant itself and SuperJoe has no role
to play in such determination of price in any way whatsoever. Upon acceptance of any Order or Task by the
Delivery Guys, the pickup and delivery services undertaken by him/her.
Access Platform
You may access the Platform by downloading the SuperJoe App in your Android or IOS device and registering to
create an SuperJoe account using your mobile number We will create your SuperJoe Account for your use of the
Platform services based upon the personal information you provide to us. You agree to provide accurate,
current and complete information during the registration process and update such information to keep it
accurate, current and complete. We reserve the right to suspend or terminate your SuperJoe Account and your
access to the Services (i) if any information provided during the registration process or thereafter proves
to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal
liability for you, other users or us; and/or (iii) if you are found to be non-compliant with the Terms of
Use or other SuperJoe policies.
Upon registering with SuperJoe, even if the customer is under "DND" , SuperJoe will have the
permission to call the customer for order confirmation
Ordering and payment
The Platform allows the Buyers to place Orders and upon acceptance of such Orders by the Merchants, SuperJoe
will, subject to the terms and conditions set out herein, facilitates delivery of goods or services, or
completion of the orders SuperJoe does not own, sell, resell on its own such products offered by the
Merchants, and/or does not control the Merchants or the related services provided in connection thereof.
Buyer understands that any Order that he/she places shall be subject to the terms and conditions set out in
these Terms of Use including, but not limited to, product availability, delivery location serviceability,
and acceptance of Orders by Merchants/delivery guys. As a general rule, all Orders placed on the Platform
and Delivery Services are treated as confirmed. Upon Buyerâs successful completion of booking an Order, an
autocall goes to the Buyer on the mobile number provided to confirm the details of such Order. After
confirmation, it will be notified to the store and the task will be assigned by us to a a Delivery Guy.
Whne the food is ready, it will be picked up and delivered by by the delivery Guy to the customer which
makes the task completed.
In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any
change in the Order, due to availability or unavailability or change in Order or change in price of any item
in the Order as informed by the Merchant. Please note that any change or confirmation of the Order shall be
treated as final. It is clarified that SuperJoe reserves the right to not to process Buyer's Order in the
event Buyer or Merchant or Delivery Guy is unavailable on the phone or any other means of communication at
the time when we call you for confirming the Order and such event the provisions of the Cancellation and
Refund Policy shall be applicable.
All payments made against the Orders or Services on the Platform by you shall be compulsorily in Indian
Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to
any other form of currency with respect to the Orders or Services made on Platform. You can pay by (i)
credit card or debit card or net banking; (ii) any other RBI approved payment method at the time of booking
an Order; or (iii) credit or debit card or cash at the time of delivery. You understand, accept and agree
that the payment facility provided by SuperJoe is neither a banking nor financial service but is merely a
facilitator providing an electronic, automated online electronic payment, receiving payment on delivery,
collection and remittance facility for the transactions on the Platform using the existing authorized
banking infrastructure and credit card payment gateway networks. Further, by providing payment facility,
SuperJoe is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or
the transaction price.
Buyer agrees to pay for the total amount for the Order placed on the Platform. SuperJoe will collect the
total amount in accordance with these Terms of Use and the pricing terms set forth in the applicable listing
of product or store service for the particular Merchant, apart from the delivery fees for Delivery
Services. Please note that we cannot control any amount that may be charged to Buyer by his/her bank related
to our collection of the total amount, and we disclaim all liability in this regard.
Customer Enquiries / Reports on stores / Item Missing / Item Change / any other complaints will be
resolved by 24 - 32 Hours.
Terms of Services
The Buyer agrees and acknowledges that SuperJoe shall not be responsible for:
The food orders provided by the Merchants suiting your requirements and taste;
The Merchant's services not being up to Buyer expectations or leading to any loss, harm or damage to
him/her;
The availability or unavailability of certain items on the menu;
The Merchant serving the incorrect Orders; or
Product liability of products provided by Merchants.
Buyers may not be able to avail Services if their delivery location is outside SuperJoeâs current scope of
Service. SuperJoe will keep the Buyer informed of the same at the time of confirming his/her Order booking.
Buyerâs Order will be only delivered to the address designated by him/her at the time of placing the Order
on the Platform. Buyerâs Order will be cancelled in the event of any change of the address as informed by
the Delivery Guy and Buyer shall not be entitled to any refund for the same. Delivery of goods and services
in the event of change of the delivery location shall be subject to acceptance by the Delivery Guy or sole
discretion of SuperJoe.
License
Unless otherwise stated, SuperJoe and/or its licensors own the intellectual property rights for all material
on SuperJoe. All intellectual property rights are reserved. You may access this from SuperJoe for your own
personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from SuperJoe
Sell, rent or sub-license material from SuperJoe
Reproduce, duplicate or copy material from SuperJoe
Redistribute content from SuperJoe
You hereby grant SuperJoe a non-exclusive license to use, reproduce, edit and authorize others to use,
reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
We will approve link requests from other organizations if we decide that: (a) the link would not make us
look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any
negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence
of SuperJoe; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does
not falsely imply sponsorship, endorsement or approval of the linking party and its products or services;
and (c) fits within the context of the linking partyâs site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our
website, you must inform us by sending an e-mail to SuperJoe. Please include your name, your organization
name, contact information as well as the URL of your site, a list of any URLs from which you intend to link
to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a
response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and
format of content on the linking partyâs site.
No use of SuperJoe's logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in
any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and
defend us against all claims that is rising on your Website. No link(s) should appear on any Website that
may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates
the infringement or other violation of, any third party rights.
Amendments
These Terms of Use are subject to modifications. We reserve the right to modify or change these Terms of Use
and other SuperJoe policies at any time by posting modified documents on the Platform and notifying you of
the same for your perusal. You shall be liable to update yourself of such changes, if any, by accessing the
same. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other SuperJoe
policies and note the changes made on the Platform. Your continued usage of the Services after any change is
posted constitutes your acceptance of the amended Terms of Use and other SuperJoe policies. As long as you
comply with these Terms of Use, SuperJoe grants you a personal, non-exclusive, non-transferable, limited
privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree
to be bound by the other terms and conditions and SuperJoe policies (including but not limited to
Cancellation & Refund Policy, Privacy Policy and Notice and Take Down Policy) as may be posted on the
Platform from time to time.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve
to immediately remove all links to our Website upon request. We also reserve the right to amen these terms
and conditions and itâs linking policy at any time. By continuously linking to our Website, you agree to
be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us
any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you
directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or
accuracy; nor do we promise to ensure that the website remains available or that the material on the website
is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions
relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The platform may be under constant upgrades, and some functions and features may not be fully operational.
Due to the vagaries that can occur in the electronic distribution of information and due to the limitations
inherent in providing information obtained from multiple sources, there may be delays, omissions, or
inaccuracies in the content provided on the platform or delay or errors in functionality of the platform. As
a result, we do not represent that the information posted is correct in every case. We expressly disclaim
all liabilities that may arise as a consequence of any unauthorized use of credit/ debit cards. SuperJoe
disclaims and all liability that may arise due to any violation of any applicable laws including the law
applicable to products and services offered by the merchant or Delivery Guy. While the materials provided on
the platform were prepared to provide accurate information regarding the subject discussed, the information
contained in these materials is being made available with the understanding that we make no guarantees,
representations or warranties whatsoever, whether expressed or implied, with respect to professional
qualifications, expertise, quality of work or other information herein. Further, we do not, in any way,
endorse any service offered or described herein. In no event shall we be liable to you or any third party
for any decision made or action taken in reliance on such information. We shall not be liable to you or
anyone else for any losses or injury arising out of or relating to the information provided on the platform.
In no event will we or our employees, affiliates, authors or agents be liable to you or any third party for
any decision made or action taken by your reliance on the content contained herein.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are
subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including
liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will
not be liable for any loss or damage of any nature.